Terms and Conditions

The Owner is responsible for and will ensure that their dog is up-to-date with their vaccinations, flea & tick treatments and de-wormer treatments.

The Owner will provide a secure Harness fit for the use of maintaining control of the dog.

The Owner will ensure the dog is wearing a Collar and I.D. tag/disk which includes the owners name and contact details engraved or indelibly marked as mandated by the ‘The Control of Dogs Order 1992’.

The Owner accepts full liability for any loss or damage caused by their dog whilst being walked.  The Dog Walker is not held accountable for vet fees or third party claims whilst your dog is being walked.

The Owner is to make full disclosure of any quality or characteristic problems which might render a dog unsuitable for walking; including behavioral or health problems, antisocial behavior; including aggression, incontinence or lack of house training. Failure on the part of the owner to disclose any matter which might render owner’s dog unsuitable for walking will be deemed a material omission amounting to a fundamental breach of our agreement. 

We make every effort to contact the owner in the event of an emergency. We recommend owners provide us with a contact number of a trusted third party should we be unable to make contact. However, we reserve the right to make decisions regarding your dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. The Owner is responsible for payment of any veterinary fees incurred by The Dog Walker.

Late Payment Of Commercial Debts Act 1988 amended 1998 & 2002, we would like to remind customers that payments are due upon the receipt of the invoice or the next working day. We as a company reserve the right to impose a £2.50 initial late payment fee if a payment is more than three days overdue, then £0.50 charged on a daily basis from the fourth day until payment is received in full.

Booking:-
Clients must ensure that any deviation to our agreed requirements for the following week are made clear by phone or text no later than Sunday evenings.

Cancellation:-
You may cancel your booked slot and provided you give a minimum of 24-hours notice, you will not be charged. However, if cancellation is made within 24-hours of the walk commencing, the full rate will be charged.

Holidays: –
We will give a minimum of 6 weeks notice of any temporary discontinuation of the dog walking service due to holidays.

In the event a discontinuation of service due to unforeseen circumstances such as sickness we will not be liable to provide alternative cover.

It would be appreciated if Clients could give a similar notice time of any holidays periods when the agreed dog walking service will not be required.

Charges during owners holidays will be suspended for the duration. This applies to the first 3 weeks of annual holiday. If the period of annual holiday exceeds 3 weeks then a retention fee of 50% of the normal fee will be applied.

Weekends and Bank Holidays: –
A surcharge for weekend and bank holiday cover can be arranged. This service is outlined on the main page with the associated costs.

Payment:-
All fees due will be invoiced on the last day of the calendar month. All invoices become due and payable upon receipt of the invoice.
Invoices will only be addressed to the pets owner at the same address. Invoices cannot be addressed to a business or business name. Invoices will not be addressed to a third party or business not based at the address of the pet.